Retail, Consumer & D2C· India · UAE · USA
Consumer-protection advisory for retail, FMCG, e-commerce, and D2C brands. Marketplace-platform structuring, advertising and labelling compliance, returns / warranty policy, customer-grievance frameworks, and the GST and BIS overlay that comes with selling to consumers.
Scope of Work
What We Deliver Under Retail, Consumer & D2C.
The named, recurring work an enterprise client engages us for in this practice. Adjacent matters are common, scoped on the call.
- Consumer Protection Act 2019 and E-Commerce Rules compliance
- Marketplace and platform structuring (private label, dropship, fulfilment)
- Advertising standards (ASCI), labelling, packaging, and weights & measures
- Returns, warranty, and customer-grievance policy frameworks
- BIS, FSSAI, and Legal Metrology compliance
- Influencer, creator, and brand-ambassador agreements
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About the app →Who it's for
The Buyer Profile.
D2C brand founders; retail and FMCG companies; e-commerce platforms and aggregators; quick-commerce operators; influencer and creator-economy platforms.
Regulators & Frameworks
Bodies and frameworks we operate under.
- Department of Consumer Affairs
- ASCI
- FSSAI
- BIS
- Legal Metrology
How we engage
From Scoping Call to First Deliverable.
- 01
Scoping call
A 45-minute conversation to understand your matter, jurisdictions, and operating cadence. Initial calls are nominal.
- 02
Engagement letter
Scope, fees, escalation paths, and SLAs in writing within 2-5 business days.
- 03
Onboarding
Secure document handover, system access, named counsel allocated.
- 04
Delivery & reviews
Monthly drumbeat for retainers, quarterly business reviews where the matter calls for it.
Retail, Consumer & D2C, Frequently Asked
Questions buyers ask before engaging.
Do you advise D2C founders on consumer-protection compliance?
Yes. Returns and refund policy, customer-grievance redressal officer designation, ASCI ad-claim review, and the platform-side compliance that the Consumer Protection (E-Commerce) Rules 2020 require.
Can you handle FSSAI and labelling work for FMCG?
Yes. FSSAI licensing, label review against the Food Safety and Standards (Labelling and Display) Regulations, BIS hallmark compliance for jewellery, and Legal Metrology pre-packaged-commodity rules.
Do you draft influencer and creator agreements?
Yes. Brand-ambassador, influencer-marketing, content-licensing, and morality-clause structuring, including the ASCI guidelines for influencer disclosure.
General questions on engagement, security, and procurement live on the FAQ page.
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Read more →No fees to talk · reply within one business day
Tell Us What Your Business Needs. We'll Call You Back
Share a line or two about your matter, a counsel from the Retail, Consumer & D2C desk reviews it and calls you back. Confidential, and there is no charge for this conversation.
Bring Us the Retail, Consumer & D2C Matter.
First conversation is nominal. Engagement letter in 2-5 business days. NDAs / DPAs returned within two business days.
