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Dear Valued Clients,

As part of our ongoing commitment to delivering high-quality, focused, and sustainable legal and advisory services, we are announcing an important change to our consultation and advisory services. Effective January 26, 2024, all consultation and advisory services will be paid services, and we will no longer be offering any free consultations.

This decision has been made to ensure we can maintain the highest standards of service while managing the increased demand we are experiencing. We believe this shift will help us better focus on delivering value to you in a manner that meets your needs and expectations. Please find the key reasons for this transition below:

1. Increased Demand and Need for Focused Effort: We have seen a sharp rise in the demand for our consultation services, with our team handling over 300 calls daily. As we strive to meet this demand, we’ve realized that the current model, where some clients pay upfront and others rely on complimentary services, is no longer sustainable. To ensure fairness, we need to implement a clear, paid structure for all individual clients.
2. Balancing Compassion with Professionalism: While there have been instances where we felt charging was unnecessary for simple queries, there have also been cases where some clients attempted to impose terms that weren’t feasible. This imbalance has led to a need for clear boundaries. We are now focused on providing fair and structured services that meet both your needs and our professional standards.
3. Clarifying Boundaries and Expectations: Often, in the course of consultations, we found ourselves offering advice without having all the relevant case details or papers. This has made it difficult to provide fully informed guidance. From now on, all consultations will be billed, ensuring that we can dedicate the necessary time and resources to each case. We believe this will improve the quality and depth of our advice.
4. Commitment Beyond Business Hours: Our team has always prioritized your needs, often sacrificing personal time, including weekends and public holidays, to ensure your queries were addressed, especially for our NRI clients in different time zones. This transition will allow us to focus on providing better, more structured support during working hours, ensuring that each client receives the attention they deserve.
5. Transition for Individual Clients and Personal Services: This change only affects individual clients and personal services. We will continue to offer tailored solutions to businesses, startups, and corporate clients under existing terms. We trust that this adjustment will enable us to serve our individual clients better, providing more consistent, focused, and high-quality advice.

We want to assure you that this shift is designed to enhance your experience with us and ensure that we can maintain the high level of service you’ve come to expect. If you have any questions or concerns, or if you would like to discuss how these changes will impact you, please feel free to reach out.

Thank you for your understanding and continued trust in us. We look forward to continuing to support your legal and advisory needs with the same dedication and professionalism.

Warm Regards,
The LawCrust Team
LawCrust Global Consulting Ltd